Coverart for item
The Resource Measuring and managing customer satisfaction : going for the gold, Sheila Kessler

Measuring and managing customer satisfaction : going for the gold, Sheila Kessler

Label
Measuring and managing customer satisfaction : going for the gold
Title
Measuring and managing customer satisfaction
Title remainder
going for the gold
Statement of responsibility
Sheila Kessler
Creator
Subject
Language
eng
Cataloging source
DLC
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
bibliography
Label
Measuring and managing customer satisfaction : going for the gold, Sheila Kessler
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 215-216) and index
Contents
Ch. 1. Introduction to Going for the Gold -- Ch. 2. Problems and Opportunities with Current Customer Satisfaction Measurement -- Ch. 3. Treasure Map: Designing the Customer Satisfaction System -- Ch. 4. Selecting Your Tools -- Ch. 5. Sharpening Your Tools -- Ch. 6. Using the Tools: Efficient and Effective Digging -- Ch. 7. CSS Data Analysis: Sifting Out the Gold -- Ch. 8. Strategic Quality Planning Meeting: Goldsmithing -- Ch. 9. Celebrating Champions: Gold Medals -- Ch. 10. Tools for Gathering Data -- Ch. 11. Tools for Designing, Analyzing, and Synthesizing Data -- Ch. 12. Tools for Using the Data
Control code
|a34651602
Dimensions
24 cm
Extent
xii, 228 p.
Isbn
9780873893640
Lccn
96019579
Other physical details
ill.
System control number
  • MiU-BA.b1929896
  • (OCoLC)34651602
Label
Measuring and managing customer satisfaction : going for the gold, Sheila Kessler
Publication
Bibliography note
Includes bibliographical references (p. 215-216) and index
Contents
Ch. 1. Introduction to Going for the Gold -- Ch. 2. Problems and Opportunities with Current Customer Satisfaction Measurement -- Ch. 3. Treasure Map: Designing the Customer Satisfaction System -- Ch. 4. Selecting Your Tools -- Ch. 5. Sharpening Your Tools -- Ch. 6. Using the Tools: Efficient and Effective Digging -- Ch. 7. CSS Data Analysis: Sifting Out the Gold -- Ch. 8. Strategic Quality Planning Meeting: Goldsmithing -- Ch. 9. Celebrating Champions: Gold Medals -- Ch. 10. Tools for Gathering Data -- Ch. 11. Tools for Designing, Analyzing, and Synthesizing Data -- Ch. 12. Tools for Using the Data
Control code
|a34651602
Dimensions
24 cm
Extent
xii, 228 p.
Isbn
9780873893640
Lccn
96019579
Other physical details
ill.
System control number
  • MiU-BA.b1929896
  • (OCoLC)34651602

Library Locations

    • Marygrove College LibraryBorrow it
      8425 W. McNichols, Detroit, MI, 48221, US
      42.415488 -83.155447

Library Links

Processing Feedback ...