Coverart for item
The Resource Resolving conflicts at work : a complete guide for everyone on the job, Kenneth Cloke, Joan Goldsmith

Resolving conflicts at work : a complete guide for everyone on the job, Kenneth Cloke, Joan Goldsmith

Label
Resolving conflicts at work : a complete guide for everyone on the job
Title
Resolving conflicts at work
Title remainder
a complete guide for everyone on the job
Statement of responsibility
Kenneth Cloke, Joan Goldsmith
Title variation
Complete guide for everyone on the job
Creator
Contributor
Subject
Language
eng
Summary
  • Everyone experiences conflicts at work. Conflicts can arise from miscommunications, misunderstandings, false expectations, differences in standards, and stress. Drawing from decades of experience in business and conflict resolution, Kenneth Cloke and Joan Goldsmith offer concrete suggestions on how we can not only resolve conflicts at work, but use them as vehicles to improve our workplace relationships
  • Filled with stories and examples from a variety of workplace settings, this book addresses the working contexts of managers, executives, educators, human resource developers, counselors, clergy, and every employee in an organization. At the core of the information and tools presented in this book are the authors' principles for effectively resolving conflict, including listening to the heart of the conflict, embracing and acknowledging emotions, and learning from difficult behaviors
Cataloging source
DLC
Illustrations
illustrations
Index
index present
LC call number
HD42
LC item number
.C56 2000
Literary form
non fiction
Label
Resolving conflicts at work : a complete guide for everyone on the job, Kenneth Cloke, Joan Goldsmith
Instantiates
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Understand the culture and context of the conflict
  • Listen with your heart
  • Embrace and acknowledge emotions
  • Search beneath the surface for hidden meaning
  • Separate what matters from what's in the way
  • Learn from difficult behaviors
  • Solve problems creatively and negotiate collaboratively
  • Explore resistance and mediate before you litigate
Control code
42667914
Dimensions
24 cm
Edition
First edition.
Extent
xiv, 251 pages
Isbn
9780787950590
Isbn Type
(hd : alk. paper)
Lccn
99050522
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
Label
Resolving conflicts at work : a complete guide for everyone on the job, Kenneth Cloke, Joan Goldsmith
Publication
Copyright
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Understand the culture and context of the conflict
  • Listen with your heart
  • Embrace and acknowledge emotions
  • Search beneath the surface for hidden meaning
  • Separate what matters from what's in the way
  • Learn from difficult behaviors
  • Solve problems creatively and negotiate collaboratively
  • Explore resistance and mediate before you litigate
Control code
42667914
Dimensions
24 cm
Edition
First edition.
Extent
xiv, 251 pages
Isbn
9780787950590
Isbn Type
(hd : alk. paper)
Lccn
99050522
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations

Library Locations

    • Marygrove College LibraryBorrow it
      8425 W. McNichols, Detroit, MI, 48221, US
      42.415488 -83.155447

Library Links

Processing Feedback ...